Refund Policy
Refund Policy
Last updated: 12-16-25
1. OVERVIEW
Hybrid Group Marketing strives to provide high-quality marketing services and clear communication throughout every engagement.
Due to the nature of digital and creative services, all sales are final unless otherwise stated in writing.
2. MONTHLY SERVICES
14-Day Trial Period
Some monthly plans may include a 14-day trial.
-
During the trial, clients receive strategy, planning, audits, and initial creative direction
-
If you choose not to continue before the trial ends, no charges will be applied
Once the trial period ends and billing begins, no refunds will be issued for that billing cycle.
Ongoing Monthly Plans
-
Monthly fees are billed in advance
-
No refunds are provided for partial months, unused time, or paused services
-
Cancellation requires 14 days’ written notice prior to the next billing date
Services rendered before cancellation remain billable.
3. PROJECT-BASED SERVICES
For one-time or custom projects:
-
Deposits are non-refundable once work has begun
-
Refunds are not issued for completed or partially completed work
-
If a project is canceled after work has started, the client is responsible for payment covering work completed up to that point
4. NO GUARANTEE OF RESULTS
Refunds are not issued based on performance metrics such as:
-
Engagement
-
Follower growth
-
Sales or conversions
Marketing outcomes vary and cannot be guaranteed.
5. EXCEPTIONS
Refunds may be considered only if:
-
A duplicate payment was made in error
-
A billing error occurred on our end
Any approved refund will be processed using the original payment method.
6. PAYMENT DISPUTES
Clients are encouraged to contact Hybrid Group Marketing directly before filing a chargeback or payment dispute.
Unauthorized chargebacks may result in immediate service termination and restriction from future services.
7. POLICY CHANGES
Hybrid Group Marketing reserves the right to update or modify this Refund Policy at any time.
Updates will be posted on this page with the revised date.
8. CONTACT INFORMATION
If you have questions regarding this Refund Policy, please contact:
Hybrid Group Marketing